Q: How do I register my license key?
Your PowerSaves software is now ready to use.
Q: How do I retrieve a lost license key?
If you need to retrieve a lost license key, please enter the email address associated with your PowerSaves 3DS / PowerSaves 3DS Pro in our lost license key service
Please note: This service is only available to Powersaves 3DS / Powersaves 3DS Pro users who have already registered their product.
Q: I cannot remember my Codejunkies Username/Password?
If you are unable to remember your Codejunkies Username/Password please use our Codejunkies lost details service
Q: How do I Create an Account?
If you are having difficulty creating or registering an account please see our Account guide
Q: Can you resend my license confirmation email?
Firstly check your spam folder to ensure that the email has not been identified as SPAM.
If you still have not recived your email you can resend the email by following the steps below.
You should now receive a message asking you to confirm your resent confirmation email.
Q: What does "Web operation failed Error (28)" mean?
“The web operation failed Error (28)” is an “operation timed out” error.
This error can occur due to a number of circumstances ranging from a slow internet connection to busy servers.
A “operation timed out” error can also be affected by the game you are using for instance titles list below have larger save files and therefore require more server / bandwidth speed. The are therefore more prone to return a “Web Operation Failed” error.
- Animal Crossing: New Leaf
- Pokémon X
- Pokémon Y
- Pokémon Omega Ruby
- Pokémon Alpha Sapphire
- Tomodachi Life
If you receive this error message please carry out the following steps
- Verify that your Internet Service Provider is not experiencing any issues regarding speed or connectivity.
- Please check to ensure that your firewall and/or antivirus software is not blocking PowerSaves access to the internet.
- Check the Powersaves server staus ensuring they are not busy – If the servers are down or busy, please try the code/save again later.
- Try a variety of different games which are not the list above.
Q: What does "Web operation failed Error (0)" mean?
Please check to ensure that your firewall and/or antivirus software is not blocking PowerSaves access to the internet.
Q: Web Operation Failed in PowerSaves and PowerSaves Pro
If you are continuing to experience the same problems please can we ask you to try the following suggestions:
Q: How do I restore my save file if it has been corrupted?
Some game titles allow you to reset your save data and start again; please refer to the game manual for details regarding your specific game. Most newer games allow you to access the manual by pressing the home button on the 3DS while in game and then choosing “manual”
EXAMPLE:
Erasing Your Game Save Data Pokemon X & Y:
When you wish to completely erase your save data, press D-Pad Up + B + X simultaneously from the title screen.
It’s advised to backup save data before applying codes, or overwriting personal save data with PowerSaves content.
If the cartridge is removed during the writing or reading process, save data may become corrupt or deleted. The backed up save data can be restored from the “PC/CARTRIDGE” tab of the software.
The 3DS Power Saves has an “auto backup” feature to help customers who may forget to backup their data before writing codes or power saves to their cartridges. This feature should be enabled by default, however, if it is not, or has been disabled, it can easily be turned back on via the options menu.
Q: How do I upgrade my PowerSaves software?
The latest software for PowerSaves is available from https://powersaves3ds.maximummemory.com/
Do not uninstall the old version of the software if you have a previous version otherwise you will have to re-enter your license key.
Q: Which games are supported?
A full list of supported games is available on the home page of Powersaves 3DS
Q: Do I need an internet connection to use the PowerSaves software?
Using the codes/saves features of the software will require an active internet connection.
Backing up and restoring personal saves from your game does not require an active internet connection, unless the game is listed below.
Q: Can I use European and USA 3DS games with PowerSaves 3DS?
Only games from the region that match your license key will work.
For example if you have a USA version of PowerSaves with a USA license Key – then it will only work with USA games. For European the same applies.
If you have purchased the incorrect region of PowerSaves 3DS please contact support, and have your license key to hand.
Q: Does PowerSaves 3DS work with eShop games
No. PowerSaves 3DS is only compatible with official 3DS game cartridges.
Q: PowerSaves displays "No online content available"
It could be that your particular game is not yet supported. If you would like to request code saves for a particular game – please use the code request form..
If however your cartridge works intermittently we would suggest trying the steps below before contacting Support.
Q: Whats the difference between PowerSaves and PowerSaves Pro
PowerSaves Pro and PowerSaves are the same product - simply branded differently for different territories